Effective 15th February 2022
This technal.com website and its subdivisions, including the MyTechnal dashboard, is provided to you by the company Hydro Building Systems UK Ltd, Severn Drive, Tewkesbury, Gloucestershire, United Kingdom, GL20 8SF. Hydro Building Systems UK Ltd is one of five business areas in the Hydro corporation, but we will in short use 'Hydro' subject to this policy.
Our company respects user privacy and processes all personal data om accordance with the Data Protection Act (2018), the EU General Data Protection Regulation (GDPR) and other relevant laws.
The collection and processing that we carry out is in compliance with the legal framework in force applicable to the protection of Personal Data and in particular, European Regulation 2016/679 of April 27 2016 (herein after referred to as GDPR).
This Policy is intended to apply to customers of Hydro Building Systems UK and to visitors when browsing the Site or when using the MyTechnal dashboard.
This Policy is an integral part of our general conditions of use (CGU) and our General Conditions of Sale (CGV).
Hydro Building Systems UK reserves the right to modify its Policy at any time, in particular to improve its services or to comply with any applicable regulations.
Parent company Norsk Hydro ASA has established an Internal Code of Conduct (BCR) which applies to all Hydro entities, providing a legal basis for the transfer of personal data within the Hydro group. You can view the BCR here.
Hydro Building Systems UK Ltd, Severn Drive, Tewkesbury, Gloucestershire, United Kingdom, GL20 8SF is the main data processing manager.
Where appropriate, the data controller may communicate your data to certain departments of the controller, to companies of the Hydro group in order to properly process requests from data subjects, and to third party providers of related services acting as a personal data processor.
At any time, through the use of our website www.technal.com, and/or the TECHNAL application, and/or the MyTechnal online dashboard, we may collect and store some of your Personal Data, in particular because we use tracers such as cookies that may be stored on your device.
If you use the website only as a source of information, i.e. without registering with MyTrchnal or providing other information, we only collect the personal data that your browser sends to our server.
The creation of an account to make the most of the website's functionalities is reserved for professional users of the technal.co.uk and/or the MyTechnal dashboard.
Professional data (for example: name of a company, its contact details such as postal address, the company telephone number, its switchboard and/or a generic contact email, etc.) are not subject to the obligations of the GDPR.
However, by creating an account, you are likely to provide personal title and contact data.
Finally, we use several related services, called "plugins", provided by third-party services for the purpose of improving the user experience of our website and the MyTechnal dashboard, and of analysing and optimising the economic operation of our website and its related services.
Our Company collects and is the recipient of your personal data, and we may share your personal data with other Hydro entities or with our Customers in order to be able to respond to your request.
However, we use several related services, called "plugins", provided by third-party services for improving the user experience of our website and the MyTechnal dashboard, and for analysing and optimising the economic operation of our website and its related services.
Some of these related services may include data transfers to third parties, acting as processors of personal data. We strive to only use content whose providers collect as little personal data as possible (eg only IP addresses).
However, these third parties are contractually limited to using and processing the data only for these purposes.
In addition, we make every effort to only deal with related service providers who anonymise or pseudoanonymise this data. However, we cannot prevent third-party providers from storing the IP address in order to generate statistics, for example. Whenever we can, we notify affected users.
For more information about our processing of user data by these related services, you can consult their different privacy policies at the following addresses:
Finally, we may also share your information if we believe in good faith that it is necessary to protect our rights, our property or our safety, to comply with a legal request or other legal process, to respond to governmental or regulatory, or in the event of a merger, transfer of assets or other corporate reorganisation.
We are likely to collect several types of personal data which can be classified into the following categories.
Personal tracking and contact data
Our Company only processes your Personal Data within the framework of one of the four legal bases for processing authorised by the GDPR, namely:
The collection and processing of your personal data may have one or the following purposes:
The following table allows you to have an overview of the personal data collected by our Company and/or our contractors and suppliers, and to indicate, in addition to the purpose of this collection, the basis of processing your personal data under the GDPR.
|Origin of collection||Data Collected||Purpose of Processing||Basis of Processing|
|Adyoulike||Personal Tracking and contact data, Login data, Preference data||Conduct targeted marketing campaigns||Legitimate interest of our Company|
|Anti-fraud||Personal Tracking and contact data, Login data, Transaction data||Fight against tax evasion, money laundering and terrorist financing||Legal Obligation|
|BIMObject / BIM Store||Personal Tracking and contact data, Login data, Transaction data, Preference Data, Communication Data||Platform tool to provide access to TECHNAL BIM objects||Legitimate interest of our company|
|Accounting||Personal Tracking and contact data, Login data, Transaction data, Preference data, Communication data||Accounting treatment of transactions and retention of accounting data||Legal Obligation|
|User Account||Personal Tracking and contact data, Login data, Transaction data, Preference data, Communication data||The creation of a user account is a technical prerequistite that allows the optimal use of the website, the purchase of products and/or services, the use of assistance tools made available by technal.co.uk and MyTechnal, and serves as a prerequisite for entering into a contractual relationship with our Company||Contractual|
|eNewsletter||Personal Tracking and contact data, Login data, Transaction data, Preference data, Communication data||
You can sign up to receive our e-Newsletter, as well as any offers or communications from us. Other data, reported separately, may be provided voluntarily to facilitate individual communications.
You can revoke your consent to receive the e-Newsletter at any time and unsubscribe. You can revoke your consent by clicking the email preferences link provided in each e-Newsletter email or by email at email@example.com
|Hydro Environment||Personal Tracking and contact data, Login data, Transaction data, Preference data, Communication data||We are likely to share personal data collected as a part of the operation of the Hydro Group to which TECHNAL UK and MyTechnal belong.||Legitimate interest of our Company|
|Personal Tracking and contact data, contact details, Login data, Preference data||Develop brand visibility and encourage contact requests||Consent|
|Google Adwords||Personal Tracking and contact data, Login data, Preference data||Commercial link programme or platform offered by Google that is used by our Company to carry out targeted marketing campaigns||Legitimate interest of our Company|
|Google Analytics||Login data||
This website uses Google Analytics, a web based analytics service provided by Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland. Usage includes Universal Analytics mode. Google will use this information on behalf of our Company to evaluate your use of our website, to compile reports on your activities and to provide us with other services relating to the use of its website and the use of the Internet.
|Legitimate interest of our Company|
|Google Maps||Login data||Our website uses the Google Maps cartographic service to improve the user experience of the website. Google Maps is a map service provided by a third-party provider, in this case a service of Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland. The use of Google Maps facilitates the attractive presentation of our online offers and easy identification of the places indicated on the site.||Legitimate interest of our Company|
|Google Search Console||Login data||Google Search Console is used to monitor site performance and send information about search queries to Google Analytics. All data is aggregated and none of the data tracked by Google Tag Manager and Google Search Console, and reported in Google Analytics, is connected to actual users, only IP addresses.||Legitimate interest of our Company|
|Google Tag Manager||Login data||
Google Tag Manager is used for tracking the pages visited by an IP address and the time spent on the page. It is also used to track activities performed by the IP address, such as videos played, forms submitted, and site browsing. All data is anonymised before being sent to Google Analytics, which reports the data tracked by Google Tag Manager.
|Legitimate interest of our Company|
|Google YouTube||Login data||
Our website uses the services of a third-party provider, in this case, YouTube, LLC 901 Cherry Avenue, 94066 San Bruno, CA, USA, a company of Google Inc, Amphitheater Parkway, Mountain View, CA 94043, USA, in order to display videos and improve the user experience of the website.
|Legitimate interest of our Company|
|Personal Tracking and contact data, Login data, Preference data||Develop brand visibility and encourage contact requests||Consent|
|Personal Tracking and contact data, Login data, Preferences data||Develop brand visibility and encourage contact requests||Consent|
|MyTechnal||Personal Tracking and contact data, Login data, Transaction data, Preference data, Communication data||Dashboard that allows users to access TECHNAL professional site content (TechTip, software updates, quote requests, events, training, etc) through a new user experience||Contractual|
|Simple navigation on the technal.col.uk website||Login data||If you use the website only as a source of information, i.e. without registering or providing other information, we only collect the personal data that your browser sends to our server due to technical requirements for the operation of the website.||Legitimate interest of our Company|
|Opening a user session on the technal.co.uk website||Personal Tracking and contact data, Login data, Transaction data, Preference data, Communication data||Opening a user session allows a user with an account with our Company to access the entire environment of the Technal website and services, including MyTechnal dashboard.||Contractual|
|Facebook Pixel||Personal tracking and contact data, Login data, Transaction data||
The Facebook pixel is an analytics tool that allows us to measure the effectiveness of our advertisements by understandingf the actions of visitors to our site.
We use the Facebook pixel to:
When someone visits our website and takes action (such as downloading a document), the Facebook pixel is triggered and signals this action. This way we will be able to reach this person through future Facebook advertising.
|Legitimate interest of our Company|
|Salesforce||Personal tracking and contact data, Login data, Transaction data, Preference data, Communication data||Platform tool for processing requests for professional queries||Contractual|
|Pardot tracking script||Connection data, Preference data||A Pardot tracking script is added to our website that tracks visitors IP address to identify page views and time spent on said webpage. The information from Pardot is able to provide visitors with information particularly relevant to them, in cases where they have given their consent to such use.||Consent|
|Pardot tracking script||Connection data, Preference data||A Pardot tracking script is added to our website that tracks visitors IP address to identify page views and time spent on said webpage.||Legitimate interest of our Company|
|Securing payments||Personal tracking and contact data, Login data, Transaction data, Preference data, Communication data||Securing payments and transactions. We do not keep the bank details of our customers. Only our banking service providers are likely to use them and have access to them.||Contractual|
|seed tag||Personal tracking and contact data, Login data, Preference data||Conduct targeted marketing campaigns||Legitimate interest of our Company|
|Sharethis||Personal tracking and contact data, Login data, Transaction data, Preference data, Communication data||Platform tool for sharing content on social networks||Consent|
|Sizmek||Personal tracking and contact data, Login data, Preference data||Conduct targeted marketing campaigns||Legitimate interest of our Company|
|TECH3D||Personal tracking and contact data, Login data, Preference data||Platform tool for users to obtain TECH3d software||Contractual|
|Techtalk||Personal tracking and contact data, Login data, Transaction data, Preference data, Communication data||Tool of the platform allowing in particular to process requests for quotes from individuals||Contractual|
|Audience measurement trackers||Login Data||To allow us to design and improve our services in a user-friendly manner, and to optimise our website though web analysis programmes. The data collected through this process is anonymised or pseudoanonymised.||Legitimate interest of our Company|
|Personal tracking and contact data, Login data, Transaction data, Preference data, Communication data||Develop brand visibilty and encourage contact requests||Legitimate interest of our Company|
We may also be required to request your consent for the processing of your personal information for a specific purpose that we will indicate to you other than those previously listed.
Where you consent to the processing of your personal information for that specific purpose, you may withdraw your consent at any time and we will cease all processing of your information for that purpose.
We do not collect or store personal data for longer than necessary to fulfill the purposes for which such personal data was collected, as detailed in Articles 6 and 7.
The retention period of personal data is therefore likely to differ due to the purpose of the collection, without ever being able to exceed twenty (20) years from their collection.
Unless otherwise stated or for specifically stated processing purposes, the personal data collected will be kept@
When you use our website, cookies are stored on your computer.
Cookies are small text files that are stored on your hard drive, assigned to the browser you are using. They contact useful information for the site placing the cookie. Cookies cannot run programmes or transfer viruses to your computer. They serve to improve the user-friendliness and effectiveness of the Internet offer as a whole.
Our website uses different types of cookies, which are explained below, with their scoper and operation.
These cookies are likely to collect personal data, the purpose and basis of the processing of which are set out in Article 7.
Technical cookies make it possible for you to browse the technal.co.uk website and the MyTechnal dashboard, ensure its security and allow you to access the various products and services offered.
Technical Cookies include strictly necessary cookies essential for browsing the technal.co.uk website and the MyTechnal dashboard (such as session identifiers, the version of the operating system, the version of the Application used) which allow you to use the main functionalities of the technal.co.uk website and the MyTechnal dashboard, as well as functional cookies which give you access to specific functionalities, in particular to recognise you, your signal to visit to this or that page and so improve your browsing comfort.
Technical Cookies also make it possible to implement security measures (this is the case, for example, when you are asked to log into your account after a certain period of time).
These cookies have a very short lifespan, for strictly necessary cookies, the session time, and for functionality cookies the session time, a few hours and at most a year.
These cookies are automatically deleted when you close the browser. They are anonymous and each session cookie relates to only one session. They contain a "session ID", which allows you to assign various requests from your browser to the current session. Your computer will therefore be recognised each time you return to our website.
Session cookies are deleted when you log out of the site or close your browser.
These cookies are automatically deleted after a predefined period of time, which may vary depending on the cookie. You can delete this type of cookie at any time by choosing the appropriate security settings in your browser.
Direct marketing has a legitimate interest with regard to the purposes of data processing.
Processing is necessary for the purpose of the legitimate interests pursued by our Company or by a third party, unless the interests or fundamental rights and freedoms of the data subject which require protection of personal data prevail, or is justified by the consent given by the user to processing for one or more specific purposes.
You have the right to object at any time to the processing of your data related to advertising activity. We therefore offer you exclusion options for each of the services.
You can configure the cookie acceptance settings in your browser according to your preferences.
For example, you can refuse third-party cookies or all cookies, but in this case you may not be able to use all the functions of the website.
When browsing the pages of our website, you can use the so-called "cookie" banner and click on the "I do not agree" button. This option creates a cookie called "Do-Not-Track" which overrides the creation of unnecessary cookies. You can also access this banner by clicking on the Cookie settings link (link is also present in the footer of our website) then by clicking on Modify Consent / Withdraw Consent.
You can control and/or delete cookies as you wish. For more information, visit www.aboutcookies.org. You can delete all cookies already present on your computer, and configure most browsers to prevent them. If you do this, you may have to manually set some preferences every time you log into a site and some services and features may not work. Our site does not respond to browser Do-Not-Track signals because we must use location data to load the correct site for visitors.
You can also refuse the sending to Google of the data generated by certain third-party cookies and related to your use of the site (including your IP address), as well as the processing of this data by Google, by downloading and installing "Cookie Opt-out" which will prevent the collection of your data each time you visit our website: Google Analytics opt-out browser add-on download page (tools-google-com.translate.goog)
For data collected via tracers and other cookies, the data will be kept for a maximum of thirteen (13) months.
Your personal data is stored securely and only authorised persons, within the limits of their respective powers, have access to it.
With regards to the processing of your personal data, your rights are as follows:
You have a right of access, rectification, erasure, limitation of processing, opposition to processing and transferability of data. As the data processing is based on your consent, you have the right to revoke this consent without time limit.
Under Article 21(1) GDPR, you have the right to object at any time, for reasons relating to your particular situation, to the processing of your personal data carried out in accordance with Article 6 (1), (e) GDPR (data processing in the public interest) or Article 6 (1) (f) GDPR (data processing to protect a legitimate interest), including profiling permitted by this arrangement. If you object, we will no longer process your personal data, unless we can provide compelling reasons for the processing which outweight your interests, rights and freedoms, or the processing serves to assert, exercise of defend legal rights.
If we process your personal data in relation to direct marketing activity, you have the right to object to this at any time, including profiling, insofar as it is related to this direct marketing activity, in accordance with the Article 21 Paragraph 2 GDPR.
If you object to the processing related to a direct marketing activity, we will no longer process your personal data for such activities.
You also have the right to complain to a data protection supervisory authority about the processing applied by our services to your personal data/
In the UK, this supervisory authority is the ICO (Information Commissioner's Office)
Tel: 0303 123 1113
Monday - Friday, 9am - 4:30pm
Information Commisioner's Office
Wycliffe House Water Lane
You have a right to information, as well as a right of access, rectification, limitation, opposition, erasure, deletion and portability of your Personal Data, which you can exercise for legitimate reasons, and subject to compelling legitimate reasons that our Company could justify for keeping your Personal Data.
You have the right to request:
To be able to exercise your rights, which you can exercise at any time, you request for exercise must be sent to us as follows:
Requests sent to our Company must contain your personal information identical to that provided when creating your customer account (last name, first name, email). A copy of proof of identity will be required to carry out processing, in the event of a request sent by post and/or by email address different from the customer account.
We will send you a response within one (1) month following the date of receipt of your request. In certain cases, related to the complexity of the request or the number of requests, this period may be extended by two (2) months.
In the event of a complaint, you can contact the Data Protection Officer indicated in Article 2.
Your data will not be transferred to third parties, unless the law obliges us to do so, or if the transfer of data is necessary for the execution of the contractual relationship, or if you have previously given your explicit consent to the transfer of your data.
Our external service providers and partner companies will only receive your data to the extent necessary for the performance of our services. In this case, the scope of the transmitted data is limited to the minimum required. To the extent that our service providers come into contact with your personal data, we undertake, in the context of the processing of orders defined in Article 28 of the GDPR, to verify that they comply in the same way with the legal provisions on data protection. Please also note the data protection notices presented by the service providers. Each service provider is responsible for the content of its external services. We verify the compliance of services with legal requirements within reasonable limits.
We place great importance on the processing of your data within the EU/EEA. However, there may be times when we use service providers who process data outside of the EU/EEA. In these cases, we ensure that an adequate level of data protection is respected and implemented by the recipient before any transfer of your personal data. This means that by means of standard EU contracts or appropriate procedures, such as the EU Privacy Shield, the level of data protection implemented is comprable to the standards in force in the EU.
We have implemented numerous technical and operational precautions to protect your data against accidental or deliberate manipulation, loss, destruction or access by unauthorised persons. Our security procedures are regularly reviewed and adapted to technological advances.
This Site is not intended for use by children under the age of 13. If we discover that a child under 13 has provided us with personal data, we will take appropriate steps to promptly delete it.