COM@LU

ORDER PROCESSING AND CONSULTATION PLATFORM

ORDER PROCESSING AND CONSULTATION PLATFORM

COM@LU - SIMPLE AND ACCESSIBLE

COM@LU is our online, web-based platform which allows TECHNAL customers to transfer orders digitally and to monitor their full order status 24/7. Outstanding and completed deliveries can be checked whenever you need to, wherever you are. This is to improve the transparency and speed of our communications with you.

Setting up a COM@LU account as a TECHNAL customer is quick and easy. Simply choose within your company who requires access, and set for each user what access levels they need. For instance, Procurement Teams for Order Processing, Finance Departments for consultation of invoices etc.

Account settings can be accessed at anytime to update your COM@LU account with changes to your organisation. 

Your Account Managers are able to provide training on the COM@LU platform.

KEY BENEFITS

  • Secure environment accessed online
  • Free online service 24/7
  • The Com@lu portal is compatible with PC, Tablet or Smartphone with an Internet connection
  • Access settings according to different job functions within your company
  • Invoices can be downloaded at any time
  • Live stock checking allows for more accuracy when planning orders
  • You can visualise split down by product category or product type
  • Customer Service Executives available during business hours for further support

SENDING ORDERS WITH COM@LU

Sending orders digitally can be done with the COM@LU platform and data can be transferred directly from the TECHDESIGN technical calculation software. 

Orders can also be planned and scheduled in advance. You can create several orders and place them in the waiting list to send in line with your project planning. Several orders can be saved and sent together and can also have different delivery addresses. 

Live orders can also be tracked 24/7 by using the order status window. Changes with planning can be discussed with your Customer Service Executive and all information is presented clearly and transparently. 

DETAILED ORDER INFORMATION

Detailed information can be shown using Com@Lu for completed and open orders. This information includes:

  • Quantities
  • Item references
  • Colours
  • Delivery Notes
  • Delivery Dates 
  • Order Status
  • Prices and Discounts
  • Invoices and invoice status for completed orders

Documents can also be exported and printed in PDF and Excel format.